Welcome to Navoriise, a sports brand operated by Navodayan Global Sports. By accessing our website, purchasing our products, or using our services, you agree to the following Terms & Conditions.

Please read them carefully before placing an order.

1. About Navoriise

Navoriise is a brand operated by Navodayan Global Sports. We offer sports equipment, accessories, apparel, and related products through our online and other authorised sales channels.

We reserve the right to update product information, pricing, availability, offers, and these Terms & Conditions when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes, and other information displayed on our website are accurate.

However, minor variations in colour, finish, texture, packaging, or appearance may occur due to product batches, manufacturing processes, photography, lighting, or differences between screens.

Such minor variations will not necessarily be considered a product defect.

3. Orders & Order Acceptance

When you place an order, you are making a request to purchase the selected products.

An order will be considered confirmed once you receive an order confirmation from us.

We reserve the right to cancel or refuse an order in situations including:

Product unavailability
Incorrect product or pricing information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Any other legitimate business or legal reason

If we cancel a prepaid order, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method.

4. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the ordering process wherever applicable.

We may use third-party payment gateways to process payments. We are not responsible for technical failures caused by external payment service providers, although we will reasonably assist in resolving payment-related issues.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated delivery timeline shown at the time of purchase.

Delivery timelines may be affected by factors beyond our control, including:

Courier delays
Weather conditions
Natural events
Public holidays
Strikes or transportation disruptions
Incorrect or incomplete delivery information
Remote delivery locations

An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

Customers are responsible for providing accurate shipping details. Additional charges may apply if an order needs to be re-shipped due to incorrect or incomplete information provided by the customer.

6. Important: Opening Video for Damaged, Incorrect or Missing Products

We strongly recommend recording a continuous, unedited video while opening your parcel.

The video should clearly show:

The unopened package and shipping label.
All sides of the parcel before opening.
The process of opening the parcel.
The product and its condition immediately after opening.
Any visible damage, missing item, wrong product, or other issue.

This video may be required as proof when raising a claim for a damaged, incorrect, incomplete, or tampered shipment.

For products reported as damaged, incorrect, or missing, Navoriise may request the parcel-opening video, photographs, packaging, shipping label, and other relevant information before approving a replacement, exchange, or refund.

Claims without sufficient evidence may be difficult to verify and may therefore be subject to review and rejection.

Please do not throw away the original packaging until your complaint has been resolved.

7. Returns

We want you to be satisfied with your Navoriise purchase. Eligible products may be returned in accordance with our applicable return policy.

To be eligible for a return, the product generally must:

Be unused and in its original condition.
Be returned with original packaging, tags, accessories, and documentation where applicable.
Not show signs of misuse, damage, alteration, or excessive wear.
Be returned within the applicable return period.

Certain products may be non-returnable due to hygiene, safety, customisation, or other legitimate reasons. Such exclusions will be communicated where applicable.

Return Shipping & Delivery Charges

If an order is returned, the original delivery/shipping charges paid for delivering the order to the customer will not be refunded.

Where applicable, return shipping charges may also be deducted from the refund or may be payable by the customer, depending on the reason for the return and the applicable return policy.

If a product is confirmed to have been defective, damaged in transit, or incorrectly supplied by us, we may provide an appropriate resolution in accordance with our policy.

8. Easy Exchange

We aim to make exchanges as simple as possible.

Eligible products may be exchanged for another size, colour, variant, or product, subject to availability and the applicable exchange period.

Exchange requests may require:

Order details
Photographs or videos of the product
Original packaging and tags
Product condition verification

The product must generally be unused and in resalable condition unless the exchange is being requested because of a verified manufacturing defect or transit damage.

If the requested replacement is unavailable, we may offer an alternative resolution, such as another available product, store credit, or refund, depending on the circumstances.

Any difference in product price may need to be paid or may be refunded, as applicable.

9. Defective, Damaged or Wrong Products

If you receive a product that appears damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

We may ask you to provide:

Order number
Photographs of the product
Photographs of the packaging
Parcel-opening video
Shipping label
Description of the issue

After verification, we may, at our discretion and subject to applicable law, offer an exchange, replacement, repair, refund, or other appropriate resolution.

Normal wear and tear, accidental damage, improper use, misuse, unauthorised modification, or damage caused after delivery may not qualify as a manufacturing defect.

10. Product Use & Safety

Customers are responsible for using sports products according to their intended purpose and any instructions provided with the product.

Navoriise is not responsible for damage or injury resulting from improper use, negligence, unauthorised modification, or use contrary to product instructions.

Customers should inspect sports equipment before use and discontinue use if the product appears damaged or unsafe.

11. Promotional Offers & Discounts

Promotional offers, discount codes, bundles, and special campaigns may have specific terms and validity periods.

Unless specifically stated otherwise:

Offers cannot be combined.
Discounts cannot be exchanged for cash.
An offer may not be applied to an order after it has been placed.
We reserve the right to withdraw or modify an offer where permitted by law.
12. Cancellation

Order cancellation may be possible only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

We reserve the right to cancel orders in cases of suspected fraud, abuse of promotional offers, pricing errors, product unavailability, or other legitimate circumstances.

13. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

Original delivery charges are non-refundable for returned orders, except where applicable law requires otherwise or where we expressly decide otherwise.

14. Fraud, Abuse & Misuse of Policies

We reserve the right to investigate suspicious or abusive activity, including:

Repeated unreasonable return or exchange requests
False claims of damage or non-delivery
Manipulation or misuse of promotional offers
Providing misleading information
Returning products that have been used, damaged, or altered
Any fraudulent activity involving orders or refunds

Where permitted by law, we may restrict or refuse future transactions or services in cases of suspected abuse or fraud.

15. Intellectual Property

All content on the Navoriise website, including logos, brand names, graphics, photographs, product images, text, designs, videos, and other materials, is owned by or licensed to Navodayan Global Sports/Navoriise unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

Navoriise and associated brand assets may not be used in a manner that suggests an unauthorised association with the brand.

16. Website Use

Customers agree not to misuse our website or attempt to:

Gain unauthorised access to systems or accounts
Interfere with website functionality
Upload malicious software
Use automated systems to abuse the website
Submit false or fraudulent information
Engage in activities that may harm Navoriise, its customers, or its systems
17. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services, communication platforms, and other technology providers.

Their services may be governed by their own terms and privacy policies. Navoriise is not responsible for the independent policies or actions of third-party service providers.

18. Limitation of Liability

To the extent permitted by applicable law, Navoriise will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on our website with a revised effective date. Continued use of our website or services after an update may constitute acceptance of the revised Terms, to the extent permitted by law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable law.

21. Contact Us

For questions regarding orders, returns, exchanges, products, or these Terms & Conditions, please contact:

Navodayan Global Sports
Brand: Navoriise
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]

Navoriise

Rise to Shine with Navo.