Return, Refund & Exchange Policy

Effective Date: August 31, 2026

At Navoriise, we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy explains the conditions under which eligible products may be returned, exchanged, replaced, or refunded.

Navoriise is a brand operated by Navodayan Global Sports.

1. Return Eligibility

Eligible products may be returned in accordance with this policy.

To be eligible for a return, the product generally must:

Be unused and in its original condition
Be returned within the applicable return period
Include original packaging, tags, accessories, and documentation where applicable
Not show signs of misuse, damage, alteration, or excessive wear
Be in a condition suitable for verification and resale, where applicable

Certain products may be non-returnable due to hygiene, safety, customisation, or other legitimate reasons. Any applicable exclusions may be communicated on the relevant product page or during the purchase process.

2. Exchange Policy

We aim to make exchanges as simple as possible.

Eligible products may be exchanged for another size, colour, variant, or product, subject to product availability and the applicable exchange period.

An exchange request may require:

Order details
Photographs or videos of the product
Original packaging and tags
Product condition verification

The product must generally be unused and in resalable condition unless the exchange is requested because of a verified manufacturing defect, transit damage, or an incorrect product supplied by us.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as:

Another available product
Store credit
Refund

The availability of these options may depend on the circumstances and applicable law.

Any difference in product price may need to be paid by the customer or refunded, as applicable.

3. Damaged, Defective, Incorrect or Missing Products

If you receive a product that appears to be:

Damaged
Defective
Incorrect
Incomplete
Missing from your shipment

Please contact us as soon as possible after delivery.

To investigate your claim, we may request:

Order number
Photographs of the product
Photographs of the packaging
Parcel-opening video
Shipping label
A description of the issue

After verification, we may, at our discretion and subject to applicable law, offer:

Replacement
Exchange
Repair
Refund
Another appropriate resolution

4. Important: Parcel Opening Video

We strongly recommend that customers record a continuous and unedited video while opening their parcel.

The video should clearly show:

The unopened package
The shipping label
All sides of the parcel before opening
The complete parcel-opening process
The product immediately after opening
Any visible damage, missing item, incorrect product, or other issue

This video may be required as evidence when raising a claim involving a damaged, incorrect, incomplete, or tampered shipment.

Claims without sufficient evidence may be difficult to verify and may therefore be subject to review and rejection.

Please do not dispose of the original packaging until your complaint has been fully resolved.

5. Non-Eligible Returns

A return, exchange, replacement, or refund request may not be approved where the product shows signs of:

Normal wear and tear
Accidental damage
Improper use
Misuse
Unauthorised modification
Damage caused after delivery
Excessive wear
Missing original components where required for the return

Products that do not meet the applicable return conditions may be rejected.

6. Return Shipping & Delivery Charges

If an order is returned, the original delivery or shipping charges paid for delivering the order to the customer will generally not be refunded.

Where applicable, return shipping charges may:

Be deducted from the refund, or
Be payable by the customer

The applicable arrangement may depend on the reason for the return and the circumstances of the request.

If a product is confirmed to have been defective, damaged during transit, or incorrectly supplied by us, we may provide an appropriate resolution in accordance with this policy and applicable law.

7. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in the customer's account may depend on:

The payment gateway
The customer's bank
The financial institution
Payment processing timelines

Original delivery charges are generally non-refundable for returned orders, except where applicable law requires otherwise or where we expressly decide otherwise.